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Latest benchmarking
Communications Benchmarks 2025 – model banks analysis
Data breakdowns reveal trends in resourcing, social media use and AI adoption
Communications Benchmarks 2025 report – getting social
Benchmarks highlight growing use of social media and AI among central bank comms teams
Cross-Benchmarks AI Report 2025: a question of creative destruction
Central banks are taking cautious steps towards adopting AI but have not prioritised research into its effects
Benchmarking
Central banks’ social media share ticks up
Social-traditional media split for communications roughly the same across different regions
Website upgrades are comms teams’ top priorities for next year
Commitments differ somewhat by departmental structure
Inter-bank working groups
Facilitating connections between central bankers across the globe to promote the exchange of expertise and support collaboration.
Upcoming meetings include: Cyber risk management, social media in communications and upgrading forecast models.
Model banks
Communications Benchmarks 2025 – model banks analysis
Monetary Policy Benchmarks 2025 – model banks analysis
Reserve Benchmarks 2025 – model banks analysis
Financial Stability Benchmarks 2025 – model banks analysis
Supervision Benchmarks 2025 – model banks analysis
Payments Benchmarks 2025 – model banks analysis
Strategic Planning Benchmarks 2025 – model banks analysis
Governance Benchmarks 2025 – model banks analysis
Fintech Benchmarks 2025 – model banks analysis
Risk Management Benchmarks 2025 – model banks analysis
Economics Benchmarks 2024 – model banks analysis
Currency Benchmarks 2024 – model banks analysis
Charts
AI use in comms
Over three-quarters of communications teams use artificial intelligence in at least some aspect of their work. Drafting documents is the most common application, reported by 47.4% of respondents. Drafting social media posts, research and transcription are also common. Relatively few comms teams operate a chatbot as part of their work.
Reports
Cross-Benchmarks Staffing Report 2025: tackling shortages
Communications Benchmarks 2025 report – getting social
Cross-Benchmarks AI Report 2025: a question of creative destruction
Monetary Policy Benchmarks 2025 report – risk-based policy
Reserve Benchmarks 2025 report – tariff realignment?
Financial Stability Benchmarks 2025 report – the threat from tariffs
Supervision Benchmarks 2025 report – digital oversight
Payments Benchmarks 2025 report – cross-border connections
Strategic Planning Benchmarks 2025 report – charting a path
Governance Benchmarks 2025 report – independence amid turbulence
Fintech Benchmarks 2025 report – supervising security
Local languages widely used in central bank communications
African central banks use more English in communications than counterparts in other regions
Journalists and politicians are main critics of central banks
Benchmark respondents comment on their efforts to engage constructively with stakeholders
Comms teams see dis/misinformation on social media as key risk
Criticism from government ranks as smallest risk
Larger comms teams involved earlier in policy decisions
Most departments become involved in duty after decisions are taken