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AI use in comms
Over three-quarters of communications teams use artificial intelligence in at least some aspect of their work. Drafting documents is the most common application, reported by 47.4% of respondents. Drafting social media posts, research and transcription are also common. Relatively few comms teams operate a chatbot as part of their work.
Benchmarks data reveals AI use gap in risk management
Central banks from the Americas are most concerned about deepfakes, data shows
Communications Benchmarks 2025 report – getting social
Benchmarks highlight growing use of social media and AI among central bank comms teams
Staff error is largest cause of op risk at central banks
Legacy systems tend to trigger most threats in jurisdictions with greater than average number of incidents
Op risk incidents average over 100 a year among central banks
Financial impact is risk managers’ strongest metric for gauging incidents’ severity