Communications - benchmarks – the latest data and analysis
Communications
Communications Benchmarks 2025 report – getting social
Benchmarks highlight growing use of social media and AI among central bank comms teams
The Communications Benchmarks 2025 report reveals significant growth in the use of social media since the 2024 benchmarks. This year, over four-fifths of respondents indicated that they use LinkedIn (89.7%), Facebook (87.2%) and YouTube (84.6%). This is up from respective shares of 52%, 58% and just 10% for YouTube in 2024. X (formerly Twitter) was pushed from third to fourth place in the rankings.
Charts
AI use in comms
Over three-quarters of communications teams use artificial intelligence in at least some aspect of their work. Drafting documents is the most common application, reported by 47.4% of respondents. Drafting social media posts, research and transcription are also common. Relatively few comms teams operate a chatbot as part of their work.
Communications Benchmarks 2025 – model banks analysis
Data breakdowns reveal trends in resourcing, social media use and AI adoption
Communications data
View the full breakdown of responses to the Communications Benchmarks.
Communications Benchmarks 2025 – model banks analysis
Data breakdowns reveal trends in resourcing, social media use and AI adoption
Communications Benchmarks 2025 – executive summary
Benchmark data sheds light on topics including social media use, comms strategies and stakeholder engagement
Communications Benchmarks 2025 report – getting social
Benchmarks highlight growing use of social media and AI among central bank comms teams
Central banks’ social media share ticks up
Social-traditional media split for communications roughly the same across different regions
Local languages widely used in central bank communications
African central banks use more English in communications than counterparts in other regions
Journalists and politicians are main critics of central banks
Benchmark respondents comment on their efforts to engage constructively with stakeholders
Communications Benchmarks 2025 Charts
Take a deep dive into the Communications Benchmarks charts, which have just been released for 2025.
Comms teams see dis/misinformation on social media as key risk
Criticism from government ranks as smallest risk
Website upgrades are comms teams’ top priorities for next year
Commitments differ somewhat by departmental structure
Larger comms teams involved earlier in policy decisions
Most departments become involved in duty after decisions are taken
Hybrid teams widely employ social media for two-way communications
Most respondents use strategies to address crises and disinformation
Communications teams use AI mainly for drafting
But use cases vary according to team structures