Communications Benchmarks 2022 – opening new channels

“We rely more on social media,” a central bank in the Americas said of its response to Covid-19. The comment encapsulated a trend that has been in evidence for many years, but one which has accelerated since the pandemic. A new question this year, added at the request of benchmarking users, asked central banks to estimate how much of their messaging takes place through social channels. Overall, the answer is just over 50%. 

Read the full report

Latest

You need to sign in to use this feature. If you don’t have a Central Banking account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here: