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Op risk drivers
Overall, staff errors are the most widespread cause of operational risks. But filtering the data reveals other patterns. Notably, central banks that are seeing higher than average numbers of incidents (>100 in the past year) are most likely to report that IT issues due to legacy systems are the chief driver of op risk. This group is also more likely to face challenges due to physical security.
Payment innovation is top fintech research priority
Recruitment and retention of talents is biggest tech challenge, but constraints vary somewhat by teams
Central banks facing fintech hiring challenges tend to have bigger teams
Private sector opportunity is most widely reported issue for fintech staffing
Risk Management Benchmarks 2026 – model banks analysis
Data breakdowns shed light on op risk drivers and incidents, AI use and department structures
Vast majority of central banks taking action on climate risk
Nearly one in five banks reflect climate risk in reserves management and collateral eligibility