Customer Services

Making a Complaint

Please read our code to see whether your complaint concerns a possible breach of any of its provisions. If you believe that there has been a breach please write to us at [email protected] outlining the following points:

• The article you’re complaining about
• The date on which it appeared
• Whether the article appeared in print or online
• Which part of the code it breaches

The complaints process is free of charge and the process and the Code sets out the decision making and appeals processes.