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Fintech Benchmarks 2024 report – the promise and threat of AI

Data reveals how central banks are developing CBDC, tapping into AI tools and using cloud services

Financial technology continues to advance at pace. In the age of artificial intelligence, central banks are adopters as well as overseers of the new landscape. In the Fintech Benchmarks 2024, more than half (56.8%), say they use machine learning (ML) and artificial intelligence (AI) tools, up slightly from 51.4% last year. The 2024 benchmarks also reveal how central banks are using the cloud as well as suptech and regtech tools to enhance their work.

Read the full report


AI on the rise?

AI adoption at central banks, which had hovered around the 50% mark in previous benchmarks, ticked upwards in 2024. Many central banks are now exploring large language models and generative AI. The rise of ChatGPT may have been the breakthrough that triggers wider adoption of these tools among central banks.

For the full breakdown, use the benchmarking service’s interactive charts to explore the data.

Explore interactive charts

Model banks analysis – Fintech 2024

Data reveals how advanced and emerging economy central banks structure their fintech functions

Fintech Benchmark Data

Fintech data

View the full breakdown of responses to the Fintech Benchmarks.

Fintech 2024
Fintech 2023
Fintech 2022
Fintech 2021

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