RBI hails AI’s potential in addressing customer grievances
Malhotra says technology should be integrated at “every stage” of complaints process
NY Fed credit survey shows consumers are strapped
Study finds more people are having applications rejected and expect loans to be harder to secure
Artificial intelligence initiative: International Monetary Fund
AI tool proves vital in third-party risk management as process becomes proactive and holistic
Obituary: Liu Hongru, 1930–2025
Former PBoC deputy governor left influential legacy in China’s modernisation of banking and finance
Awards
Central bank of the year: Bank of Thailand
The Thai central bank has countered government interference while fulfilling its mandate and striving to future-proof the financial sector
Payment and market infrastructure development: Central Bank of Paraguay
Latam central bank has unleashed payments to expand Paraguay’s inclusion umbrella
Green award: Reserve Bank of New Zealand
World’s first independent central bank pioneers climate stress test for lenders
Financial market infrastructure services: Nasdaq
Nasdaq has added a monetary operations portal to its cloud-based reserves services as part of its growing integrated suite
Editor's choice

Fintech Benchmarks 2025 – model banks analysis
Data breakdown reveals differences in CBDC research, AI use and adoption of the cloud

Do central bank governors make good prime ministers?
Mark Carney is the latest to make the leap, but the record elsewhere has been mixed

Stop calling them ‘CBDCs’, ECB paper argues
Study says the term, and much other crypto terminology, is misleading and should be binned

Trump, the Fed and climate’s undeniable systemic risk
Experts disagree on the impact of the Fed’s withdrawal from the NGFS but are united about climate change’s devastating effect on the financial system
Benchmarking
Smaller central banks more likely to manage government debts
Consumer protection widely overseen in larger institutions

Central banking amid uncertainty and Trump 2.0
Deglobalisation set to challenge the central banking orthodoxy of the past 40 years
Central Banking Spring Meetings 2025

Working group minutes: facing up to CBDC adoption challenges
Participants at Cape Town meeting saw drawbacks to digital currency versus other payment methods

Trump 2.0 piles pressure on reserve managers
Speakers at Central Banking Spring Meetings discuss positioning, interventions and impact of lost aid

Technology needs to keep up with crypto regulation – panel
Panellists discuss AML/CFT risks arising from virtual assets during Central Banking Spring Meetings

Conservatism in central banking ‘may not exist in 10 years’
Reserve managers at Spring Meetings 2025 share frustrations and discuss new strategies
Book reviews

Book notes: Central bank capitalism: monetary policy in times of crisis, by Joscha Wullweber

Book notes: Default: the landmark court battle over Argentina’s $100 billion debt restructuring, by Gregory Makoff

Book notes: A fly on the RBI wall: an insider’s view of the central bank, by Alpana Killawala

Book notes: The bankers’ new clothes, second edition, by Anat Admati and Martin Hellwig
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