Fintech & IT Benchmarks 2021 report – executive summary

Shedding light on fintech initiatives, staffing, salaries, cyber security and more

As central bank employees around the world went to work from home during the pandemic, points of vulnerability across their IT systems multiplied. At the same time, cyber hackers took the opportunity to ramp up attacks on financial institutions, while restrictions on cash usage and bottlenecks in circulation pushed some jurisdictions to greater dependence on fintech.

Technology plays a core role in the operation and credibility of central banks. Today they face an increasing number of

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