Some payment departments struggle with staffing capacity
Payment teams from Africa and the Americas report highest staff shortage
Payment departments are more likely to report sufficient levels of non-staff resources than staffing adequacy, the Payments Benchmarks 2026 find.
Forty-three central banks rated the adequacy levels of their non-staff resources and staffing on a grading band of one (very insufficient) to five (very sufficient). While the scores for non-staff resources average 3.8, scores for staffing average 3.4.
The majority of payments units scored their non-staff resources as sufficient (79.1%), while the
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