Over a third of central banks say retail payments are diversifying

Americas and Asia-Pacific tend to report diversification, as tech and regulation drives change

The retail payments environment in most central banks remained unchanged in the past year, but over a third of respondents said the sector had become more diverse, the Payments Benchmarks 2024 reveal.

Thirty-nine central banks provided responses on this section. Of these, 21 (53.8%) say the status quo remained relatively unchanged. Fifteen (38.5%) institutions say the sector diversified, while three (7.7%) respondents said it consolidated.

Retails payments were more likely to be diversifying

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