Email main channel for central banks’ two-way communication

A majority of central banks interact with the public through social media platforms

Central banks leverage a wide set of channels to carry out two-way communication with the public, and fielding public enquires through email is the most-used option.

In the Communications Benchmarks 2022, all of the 32 central banks that answered the question reported they use email to interact with the public.

Public enquiries through a telephone line is also common globally, but significantly below e-mail. Overall, 27 central banks (82%) offer it. Nonetheless, the share of participants using

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact or view our subscription options here:

You are currently unable to copy this content. Please contact to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Central Banking? View our subscription options

You need to sign in to use this feature. If you don’t have a Central Banking account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account