Central banks use multiple channels for internal comms

Email and platforms developed in-house are top channels, but many others are also common

Central banks tend to employ a wide range of channels to communicate internally with their staff. Most common are email and platforms developed in-house, but many other tools are also in use.

In both the 2022 and 2021 benchmarks, email was used by 100% of respondents as an internal comms tool – hardly a surprising result, given its centrality to the modern world of work. Not far behind, however, were platforms such as intranets, developed in-house. These were used by 91% of respondents

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