Communications Benchmarks 2021 – presentation

Christopher Jeffery

The past year has been an extraordinary one across all central bank operations, with communications teams having to play particularly crucial roles.

Internally, communications staff needed to keep information flowing across organisations that were suddenly scattered by the need to work from home. Externally, they had to convey rapid policy changes to audiences that had just been hit by a major economic shock and a global health crisis.

Specific Covid-19 challenges emerged alongside wider

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