Bank Negara Malaysia’s approach to developing a financial inclusion index

Zarina Abd Rahman

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Malaysia aspires to become a progressive and high-income nation by 2020. Creating an inclusive financial system that best serves all members of society, including the underserved, by providing access to high-quality and affordable essential financial services will be central to achieving this goal.1 Lack of access to financial services (from credit to banking and insurance services) may prevent the poor from taking advantage of potentiall

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