HKMA’s Yue on consumer education and protection
For financial institutions, there were two key elements, said Eddie Yue, a deputy chief executive at the Hong Kong Monetary Authority (HKMA). First, they should nurture a culture of honesty among practitioners, and second, they should prioritise the customer. These two could be summarised in a "rather old-fashioned word: integrity", he said. Transparency was key to this, he added.
For its part, the HKMA has expanded its efforts to protect and educate consumers, most notably with the creation of
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