Social media is top channel for two-way communication

Central banks use a variety of options to let the public give feedback and ask questions

Central banks use a range of options to conduct two-way communications with the public, but social media is the most popular option.

Two-way platforms are an opportunity to submit enquiries to central banks and receive answers, often in real time. They may be virtual platforms or in-person events.

Of the 34 central banks that gave data on two-way communications platforms most (29 central banks, 85%) said they use social media platforms to interact with the public and run a public enquiries

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