Transforming HR capabilities in central banks
About the course
In a rapidly changing global economic environment, central banks face mounting challenges that demand not only technical excellence but also a highly agile, skilled, and strategically aligned workforce. This two-day training program is designed specifically for HR professionals in central banking to reposition themselves as central bankers first — deeply understanding the institution’s mission, while tailoring HR strategies, roles, and responsibilities to ensure organizational resilience and support sound financial stability. Participants will explore the unique HR demands of the central banking environment, develop approaches to workforce planning across specialized domains, and engage in practical workshops that foster strategic thinking, collaboration, and innovation.
Tutors
Siska D’hoore
Head of HR (CHRO)
National Bank of Belgium
Siska D’hoore is the Head of HR at the National Bank of Belgium. Her focus is to adapt the Bank to today’s challenges by working on culture, employer branding and talent development.
Prior to joining the Bank, she held various positions in the IT sector, first on the business side, often involved in large scale outsourcing and organizational design projects, before moving to HR as HR Director for West & Central Europe at Getronics, a worldwide IT player.
She has a large experience in various sectors (finance, public sector, services) across Europe and India.
Agenda
Day one:
Module one: HR Fundamentals and shaping the workforce to meet central banking challenges
HR - the hub of central bank performance and organisational leadership
- The role of a ‘central bank’ and the ‘Directorate General of Human Resource’
- Determining HR strategy in supporting organisational evolution and central bank mandates
- Perspective shift – HR professionals as central bankers first
Introduction to the various departments of a central bank and what they do
Workshop and engagement: What are your main HR challenges?
The future of work in central banks: hybrid working, culture and engagement
Workshop and engagement: How do you drive culture and engagement within your central bank?
Module one - Key takeaways and closing remarks
Day two:
Module two: Aligning talent with mandate: Transforming HR processes
Workforce planning
Taking a proactive approach to talent – Part 1
- Central bankers as subject-matter experts in uncertain and challenging times
- Attract and retain talent
- Training and skills development
Workshop and engagement: What plans have been implemented to meet central banking challenges concerning talent?
Taking a proactive approach to talent – Part 2
- Leadership development
- Talent management
- Performance management: Compensation and appraisal
HR Technology for central banks
- The role of data and analytics as key function in central banking
- What systems and processes do central banks use? What is the role of AI?
Workshop and engagement: Which HR KPIs do you use? What is your level of AI use in HR?
Module two - Key takeaways and closing remarks
Learning objectives
- Determining HR strategy in supporting organisational growth and central bank mandates
- Perspective shift – HR professionals as central bankers first – Tailoring roles to ensure sound financial stability
- Performance and talent management:
- Recruitment processes
- Training and skill set development
- Compensation and appraisals
- HR technology – What systems and processes do central banks use?
- Driving culture and improving engagement with staff
