Most currency departments operated remote working models during pandemic

Many central banks employed a split team structure to ensure critical functions were maintained

During the pandemic, many central banks participating in the Currency Benchmarks 2021 employed a hybrid working model, to continue essential banknote processing and distribution operations. 

The majority of central banks (79%) of the 29 that answered the benchmark said they operated ‘work from home’ (WFH) models when Covid-19 was at its peak.

Among this year’s participants, the median number of currency department staff was 35 and ranged from as little as two people to 661. 

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