Most central banks are bilingual communicators
Only a handful communicate in three languages, but it is common to translate at least some documents
Most central banks communicate in two languages, but only a handful go so far as to communicate in three.
Data from Communications Benchmarks 2022 shows nearly two-thirds of respondents communicate in two languages, while only 12% communicate in three, and 24% communicate in just one.
Of those that communicate in a single language, English tends to be the official language, though a handful of central banks in Spanish-speaking nations also reported only communicating in one language. No
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More on Communications
Communications Benchmarks 2024 Charts
Take a deep dive into the Communications Benchmarks charts, which have just been released for 2024.
Email and social media still top two-way comms channels
Only teams from Asia-Pacific central banks report use of live website chat
Comms staff rarely hold PhD qualifications
Social media and writing skills remain leading areas for capacity building
Female staff make up over 60% of average comms team
Employees most likely to fall in age category of 40–49
Media relations, social media and website are top comms tasks
International communications, museum visits and speechwriting rank least
Press releases, conferences and website are top external channels
Email remains main tool for internal communications among central banks
One in five communications teams use AI for their work
Data suggests uses of AI are still at an initial stage among communications departments
Comms teams average less than 2% of central bank workforce
Majority of units operate centralised communications models
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