UK banks call for different regulatory approach


An increase in regulatory changes associated with greater use of technology in banking could impact customer service improvements, two UK banks say.

While they recognise increased use of technology in banking requires constantly evolving regulations, improvements could be made to smooth out the changes, said Graham Bastin, head of operational resilience at Barclays, and Anne Boden, chief executive of ‘challenger bank’ Starling.

The two were answering questions alongside Visa’s head of client

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