Training central bank communicators

The skills needed for communicating in a social media and artificial intelligence world

social media and AI

For central banks, words matter. What monetary policy-makers say can guide people’s expectations and move financial markets. Being transparent about an institution’s policies and decisions is also key to maintaining public trust. In challenging times, the ability to communicate effectively becomes even more important for policy-makers.

One key communication challenge facing central banks today is the increasing fallibility of forecasts, according to Christine Lagarde, president of the European

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