Sri Lanka releases customer protection charter for banks


The bank supervision department of the Central Bank of Sri Lanka on Friday released a direction notice detailing a ‘Customer Charter' to be followed by licensed banks.

The central bank said it had acted "in view of safeguarding the interests of the bank customers, building up a healthy relationship between customers and banks and thereby ensuring customer confidence and stability in the banking sector".

The new charter comes into effect in the next six months.

The key requirements to be

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