Sri Lanka releases customer protection charter for banks
The bank supervision department of the Central Bank of Sri Lanka on Friday released a direction notice detailing a ‘Customer Charter' to be followed by licensed banks.
The central bank said it had acted "in view of safeguarding the interests of the bank customers, building up a healthy relationship between customers and banks and thereby ensuring customer confidence and stability in the banking sector".
The new charter comes into effect in the next six months.
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