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AI use in comms
Over three-quarters of communications teams use artificial intelligence in at least some aspect of their work. Drafting documents is the most common application, reported by 47.4% of respondents. Drafting social media posts, research and transcription are also common. Relatively few comms teams operate a chatbot as part of their work.
Risk policies widely reviewed by committee in larger teams
Central banks with larger teams favour risk committees over CROs
Communications Benchmarks 2025 report – getting social
Benchmarks highlight growing use of social media and AI among central bank comms teams
Middle income central banks have highest number of risk staff
But ratios of risk management employees to total headcount vary widely
Cross-Benchmarks AI Report 2025: a question of creative destruction
Central banks are taking cautious steps towards adopting AI but have not prioritised research into its effects